vizzualforms.com
ISO 9001 Customer Survey
1. Marketing: What do you think of our marketing?
Excellent
Good
Fair
Poor
Don't Know
Our brochures and promotional material
1
2
3
4
5
How well do we list our services and products
1
2
3
4
5
How do you rate our web site
1
2
3
4
5
What do you think to the response we made to an enquiry
1
2
3
4
5
Any comments about our marketing?
2. Staff: How well are our staff performing?
Excellent
Good
Fair
Poor
Don't Know
Friendliness
1
2
3
4
5
Efficiency
1
2
3
4
5
Helpfulness
1
2
3
4
5
Product Knowledge
1
2
3
4
5
Performance Overall
1
2
3
4
5
Any comments about our staff?
3. Service and Products: Are we meeting your requirements?
Excellent
Good
Fair
Poor
Don't Know
Our punctuality in responding to breakdowns?
1
2
3
4
5
Your rating of value for money?
1
2
3
4
5
Our reliability
1
2
3
4
5
Handling of complaints
1
2
3
4
5
How do you rate our service?
1
2
3
4
5
How do you rate our response times to enquiries?
1
2
3
4
5
Any additional comments about our service?
4. Your details: Please tell us about you
Yes
No
Never
Don't Know
Have you used our services in the last 12 months?
1
2
3
4
Have you had cause to be dissatisfied?
1
2
3
4
Have you complained about anything to us?
1
2
3
4
Were you satisfied with the replies we gave?
1
2
3
4
Would you recommend us to others?
1
2
3
4
Have you any comments not covered in this survey?