ISO 9001 Customer Survey

1. Marketing: What do you think of our marketing?

	Excellent	Good	Fair	Poor	Don't Know
Our brochures and promotional material	1	2	3	4	5
How well do we list our services and products	1	2	3	4	5
How do you rate our web site	1	2	3	4	5
What do you think to the response we made to an enquiry	1	2	3	4	5

Any comments about our marketing?

2. Staff: How well are our staff performing?

Any comments about our staff?

3. Service and Products: Are we meeting your requirements?

Any additional comments about our service?

4. Your details: Please tell us about you

Have you any comments not covered in this survey?

	Excellent	Good	Fair	Poor	Don't Know
Our punctuality in responding to breakdowns?	1	2	3	4	5
Your rating of value for money?	1	2	3	4	5
Our reliability	1	2	3	4	5
Handling of complaints	1	2	3	4	5
How do you rate our service?	1	2	3	4	5
How do you rate our response times to enquiries?	1	2	3	4	5

	Yes	No	Never	Don't Know
Have you used our services in the last 12 months?	1	2	3	4
Have you had cause to be dissatisfied?	1	2	3	4
Have you complained about anything to us?	1	2	3	4
Were you satisfied with the replies we gave?	1	2	3	4
Would you recommend us to others?	1	2	3	4

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