ISO 9001 Customer Survey

  • Excellent Good Fair Poor Don't Know
    Our brochures and promotional material
    1
    2
    3
    4
    5
    How well do we list our services and products
    1
    2
    3
    4
    5
    How do you rate our web site
    1
    2
    3
    4
    5
    What do you think to the response we made to an enquiry
    1
    2
    3
    4
    5
  • Excellent Good Fair Poor Don't Know
    Friendliness
    1
    2
    3
    4
    5
    Efficiency
    1
    2
    3
    4
    5
    Helpfulness
    1
    2
    3
    4
    5
    Product Knowledge
    1
    2
    3
    4
    5
    Performance Overall
    1
    2
    3
    4
    5
  • Excellent Good Fair Poor Don't Know
    Our punctuality in responding to breakdowns?
    1
    2
    3
    4
    5
    Your rating of value for money?
    1
    2
    3
    4
    5
    Our reliability
    1
    2
    3
    4
    5
    Handling of complaints
    1
    2
    3
    4
    5
    How do you rate our service?
    1
    2
    3
    4
    5
    How do you rate our response times to enquiries?
    1
    2
    3
    4
    5
  • Yes No Never Don't Know
    Have you used our services in the last 12 months?
    1
    2
    3
    4
    Have you had cause to be dissatisfied?
    1
    2
    3
    4
    Have you complained about anything to us?
    1
    2
    3
    4
    Were you satisfied with the replies we gave?
    1
    2
    3
    4
    Would you recommend us to others?
    1
    2
    3
    4